1. Detailed description of goods and/or services

Bohlokoa Studio is a business in the Ceramics industry that sell bespoke porcelain pieces, wood-fired pieces, handmade tools and specialized tools for use with clay.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2-4 working days and handed to the courier company for delivery.  The client will receive the tracking number via email as soon as it has been collected, delivery should be within 2 days of receiving a tracking number.

3. Export

The offering on this website is available to South African clients as well as international clients, duties and custom costs will be for the international buyer’s account.  Should the quoted standard fee on the invoice differ more than 20% of the actual courier/postage fee, the client will be informed prior to despatch to confirm the cost.

4. Return and Refunds policy

The provision of goods by Bohlokoa Studio is subject to availability at the point and time of sale.

Returns

We do not accept any returns or exchange for items. 

Refunds (if applicable)

In cases of unavailability due a communication/database/online stock error, Bohlokoa Studio will refund the client in full within 7 days. Cancellation of orders by the client will attract a 5 % administration fee. 

5. Customer Privacy policy

Bohlokoa Studio shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted

Payment may be made via Visa and MasterCard, Paypal and EFT.

7. Card acquiring and security

Card transactions will be acquired for Bohlokoa Studio via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Bohlokoa Studio separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Bohlokoa Studio takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Bohlokoa Studio chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Bohlokoa Studio may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Bohlokoa South African Recruitment cc (close corporation) based in South Africa trading as Bohlokoa Studio and with registration number  1999/005143/23 and FA HERBST (Director(s)/Member(s)/Owner(s)).

14. Bohlokoa Studio contact details

Cottage 2, 505 Gelding Avenue RUIMSIG Gauteng 1724

Email: art@bohlokoastudio.co.za

Telephone: +27 82 330 4246